Shipping Policy

Order Processing

Orders are fulfilled from one of our California shipping locations. Most orders are processed within 1–3 business days, unless otherwise stated on the product page.

Preorder, made-to-order, and special-release items may require additional processing time. If your order contains one of these items, the entire order may ship together once all items are ready.

You will receive an order confirmation by email after your purchase and a separate shipping confirmation with tracking information once your order is on the way. If there is a significant delay with your order, our team will contact you.

To check your order status, please refer to your shipping-confirmation email or contact our customer service team with your order number.

Expedited Shipping

Expedited shipping only shortens the carrier’s transit time after your order has been processed. It does not reduce processing or production time.

If your order contains a preorder, made-to-order item, or another product with an extended processing window, expedited shipping will take effect once the order is ready to leave our facility.

Tracking

You will receive tracking information by email as soon as your order ships. Please allow up to 48 hours for tracking activity to appear after receiving your shipping confirmation.

Once a package has been transferred to the carrier, delivery timing and tracking updates are managed by that carrier. If your tracking has stopped updating, shows an exception, or indicates that the package was delivered but cannot be located, please contact the carrier directly first.

Please also check with household members, neighbors, mailrooms, front desks, and other secure delivery areas. If you still cannot locate your package, contact our customer service team and we will assist where possible.

International Shipping

We ship to select international destinations. Available shipping options and rates will be displayed during checkout.

International shipments may experience longer transit times due to customs processing. Import duties, taxes, customs fees, and brokerage charges are not included in the purchase price or shipping charge unless specifically stated at checkout.

The customer is responsible for any duties, taxes, or fees assessed by the destination country. By placing an international order, you acknowledge responsibility for these charges.

If an international order has been in transit for more than 20 days, please review the tracking information and contact the carrier or your local customs office. Your package may be awaiting customs clearance, payment, or pickup.

Customs

We are not responsible for delays caused by customs or for duties, taxes, and other fees assessed by the destination country.

If an international shipment is returned to us because it was refused, left unclaimed, or customs charges were not paid, we will contact you after the package has been received and inspected. Any reshipment charges will be the customer’s responsibility.

Our standard return policy continues to apply to international orders.

Incorrect Addresses and Packages Returned to Sender

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been placed.

If a package is returned to us because of an incorrect or incomplete address, refusal, or failure to claim the shipment, we will contact you to arrange reshipment. Additional shipping charges will be the customer’s responsibility.

If we do not receive a response within 30 days of contacting you, the order will be closed and handled in accordance with our return policy. Original shipping charges are nonrefundable.