Terms of service

Terms of Service

Last Updated: August 19, 2026

These Terms of Service (“Terms”) are a legal agreement between you and GRAPHIC TEE INC DBA CHINATOWN MARKET (“Chinatown Market,” “Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of chinatownmarket.com, including any content, features, services, and products made available through the website (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY. SECTION 14 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 14, YOU AND CHINATOWN MARKET AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION INSTEAD OF IN COURT. SECTION 14 ALSO EXPLAINS HOW TO OPT OUT OF ARBITRATION.

By visiting the website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and our other policies posted on the website, including our Privacy Policy, Shipping Policy, and Return Policy.

If you do not agree to these Terms, you may not access or use the Services.

1. Eligibility and Accounts

You must be at least the age of majority in your state or country of residence, or have the permission and supervision of a parent or legal guardian, to use the Services.

If you create an account, you are responsible for:

Providing accurate and current information;
Maintaining the confidentiality of your login information;
Restricting access to your account and devices; and
All activity that occurs through your account.

You must notify us promptly at help@marketstudios.com if you believe your account has been accessed or used without authorization.

We reserve the right to suspend, restrict, or terminate an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

2. Shopify

Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to offer and sell products to you.

Your use of certain checkout, payment, account, or other features may also be subject to Shopify’s applicable terms and privacy policies.

3. Products

Certain products may be available exclusively online and may be offered in limited quantities.

We make reasonable efforts to display product colors, details, measurements, and images accurately. However, colors and other visual details may appear differently depending on your screen, device, lighting, or display settings. Minor variations in color, construction, placement, wash, distressing, and finish may occur, particularly with handmade, washed, printed, dyed, vintage-inspired, or individually finished products.

Product descriptions, images, prices, specifications, availability, and other information may be changed at any time without notice. We reserve the right to discontinue a product, limit quantities, or restrict sales by person, household, order, geographic area, or jurisdiction.

Any offer for a product or service is void where prohibited.

4. Orders

Submitting an order constitutes an offer to purchase the products listed in your order. An order-confirmation email only confirms that we received your order and does not mean that we have accepted it.

We accept your order when the products are shipped or when we otherwise expressly confirm acceptance.

We reserve the right to reject, limit, hold, or cancel an order for reasons including:

Product unavailability;
Incorrect product information or pricing;
Incomplete or inaccurate billing, payment, or shipping information;
Suspected fraud or unauthorized payment activity;
A previous payment dispute or chargeback;
Suspected resale or other prohibited commercial activity;
Technical errors; or
Any other lawful reason.

If we cancel an order after payment has been collected, we will issue a refund for the canceled product or order to the original payment method, except where otherwise permitted by law.

If you do not receive an order confirmation, contact help@marketstudios.com before attempting to place the same order again.

5. Pricing, Payment, and Taxes

Prices are displayed in the currency indicated on the website and are subject to change without notice.

You agree to pay all prices, shipping charges, taxes, duties, and other amounts shown at checkout. You must provide current, complete, and accurate billing and payment information.

By submitting payment information, you authorize us and our payment providers to charge the selected payment method for your order and any applicable taxes, shipping charges, or other amounts disclosed at checkout.

We may use third-party payment providers, including Shopify Payments, Shop Pay, PayPal, Google Pay, Apple Pay, or other providers displayed at checkout. Your use of a third-party payment method may be governed by that provider’s terms and privacy policy.

If a pricing or product-information error is discovered after you place an order, we may contact you for instructions or cancel the affected portion of the order and issue a refund.

6. Discounts and Promotional Codes

We may offer discounts, promotional codes, credits, or other benefits subject to additional conditions.

Unless otherwise stated, promotional codes:

May only be used by the intended recipient or audience;
May be limited to one use per person, account, household, or order;
May not be copied, sold, transferred, or redeemed for cash;
May not be combined with other offers;
May exclude certain products;
May expire; and
May be modified or disabled at any time.

Only promotions communicated through official Chinatown Market channels are valid. We may cancel orders involving unauthorized, fraudulent, duplicated, or improperly obtained discounts.

7. Resale Restrictions

Our products are offered for personal use unless we approve otherwise in writing.

Unauthorized purchasing for commercial resale is prohibited. We may restrict quantities or reject orders that appear to involve bots, resellers, purchasing groups, freight-forwarding schemes, or other activity intended to circumvent product limits.

Nothing in this section limits any rights that cannot lawfully be restricted.

8. Shipping, Delivery, Returns, and Refunds

Orders are processed and shipped in accordance with our Shipping Policy posted on the website. Processing and delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Expedited shipping affects carrier transit time only and does not shorten processing, production, preorder, or made-to-order timelines.

Once an order has been transferred to the carrier, carrier delays, customs processing, weather, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

Returns, exchanges, refunds, and store credits are governed by our Return Policy posted on the website. Except as required by law or expressly provided in that policy, purchases are final and charges are nonrefundable.

You are responsible for reviewing the applicable product description, Shipping Policy, and Return Policy before placing an order.

9. Ownership and Intellectual Property

The Services and all content made available through them—including designs, graphics, photographs, videos, text, product names, logos, trademarks, trade dress, software, page layouts, and other materials—are owned by or licensed to Chinatown Market and are protected by intellectual-property and other applicable laws.

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for your personal, noncommercial use.

No part of the Services may be copied, reproduced, modified, republished, uploaded, posted, transmitted, distributed, sold, licensed, or otherwise exploited without our prior written permission, except as permitted by applicable law.

“Chinatown Market,” our logos, and other brand names and marks displayed through the Services are trademarks or trade names belonging to us or their respective owners. Nothing in these Terms grants you a right to use any trademark, logo, or brand identity without the owner’s written permission.

10. Prohibited Uses

You may not use the Services:

For any unlawful, fraudulent, deceptive, or abusive purpose;
To violate another person’s intellectual-property, privacy, publicity, or other rights;
To submit false or misleading information;
To transmit malicious code, viruses, or harmful technology;
To interfere with the security or operation of the Services;
To gain unauthorized access to an account, system, or network;
To collect or track personal information about others without authorization;
To send spam, phishing messages, or other unsolicited communications;
To scrape, crawl, data-mine, or use automated purchasing tools, except for standard search-engine indexing authorized by us;
To circumvent product limits, security features, or access controls;
To impersonate another person or misrepresent your identity or affiliation;
To purchase products for unauthorized commercial resale; or
To encourage or assist another person in any prohibited activity.

We may investigate suspected violations and cooperate with courts, law enforcement, regulators, or other authorities where required or permitted by law.

11. Feedback and Submissions

If you voluntarily submit ideas, suggestions, comments, concepts, proposals, or other feedback to us without a separate written agreement, you acknowledge that the submission is not confidential.

You grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, display, distribute, and otherwise use that feedback for any lawful purpose.

You represent that you have the necessary rights to provide anything you submit to us. This section does not apply to personal information governed by our Privacy Policy.

12. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, platforms, payment providers, social networks, or other services.

We do not own or control those third-party services and are not responsible for their content, availability, security, policies, or practices. Your use of third-party services is governed by the applicable third party’s terms and policies and is at your own risk.

The inclusion of a third-party link or service does not necessarily constitute our endorsement.

13. Disclaimers and Limitation of Liability

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE FULLEST EXTENT PERMITTED BY LAW, CHINATOWN MARKET DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT PRODUCT DESCRIPTIONS, AVAILABILITY, DELIVERY ESTIMATES, OR OTHER CONTENT WILL ALWAYS BE COMPLETE OR ACCURATE.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CHINATOWN MARKET AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF USE, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT, THE SERVICES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

The amount you paid to us for the product or transaction giving rise to the claim; or
One hundred U.S. dollars ($100).

These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability for fraud, fraudulent misrepresentation, or personal injury caused by negligence where applicable law prohibits such a limitation.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

14. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal Resolution

Before filing an arbitration or lawsuit, you and Chinatown Market agree to first attempt to resolve the dispute informally.

You must send a written notice describing the dispute, the relief requested, and the contact information associated with your order or account to:

GRAPHIC TEE INC DBA CHINATOWN MARKET
Attn: Legal
311 Avery Street
Los Angeles, CA 90013
help@marketstudios.com

We may send a dispute notice to the email or mailing address associated with your account or order.

The parties will have 30 days after receipt of the notice to attempt to resolve the dispute. If the dispute is not resolved during that period, either party may begin arbitration or another proceeding permitted below.

Agreement to Arbitrate

Except for the exceptions stated below, you and Chinatown Market agree that any dispute, claim, or controversy arising out of or relating to the Services, products, these Terms, or your relationship with Chinatown Market will be resolved through final and binding individual arbitration rather than in court.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Exceptions

Either party may:

Bring an individual claim in small-claims court if the claim qualifies and remains on an individual basis;
Seek injunctive or equitable relief in court for infringement or misuse of intellectual-property rights; or
Bring a claim in court where applicable law prohibits arbitration of that claim.

Nothing in these Terms prevents you from reporting an issue to a federal, state, or local government agency.

Arbitration Provider and Rules

Arbitration will be administered by JAMS under the JAMS rules applicable to consumer disputes and in effect when the arbitration is filed, including its applicable minimum standards of procedural fairness.

Information about JAMS and its rules is available at jamsadr.com or by calling 800-352-5267.

Unless the parties agree otherwise, arbitration may be conducted through written submissions, by telephone or video conference, or in person in the county where you live or another mutually agreed location.

Payment of filing, administrative, and arbitrator fees will be governed by applicable law and JAMS rules. Chinatown Market will pay fees it is required to pay under those rules or applicable law.

Authority of the Arbitrator

The arbitrator will have authority to resolve disputes concerning the interpretation, applicability, enforceability, or formation of these Terms or this arbitration agreement, except that a court will decide any dispute concerning the enforceability of the class-action waiver below where required by law.

The arbitrator may award the same individual remedies that would be available in court. The arbitrator will issue a written decision explaining the essential findings and conclusions. Judgment on an arbitration award may be entered in any court with jurisdiction.

Waiver of Jury Trial

YOU AND CHINATOWN MARKET WAIVE THE RIGHT TO HAVE DISPUTES COVERED BY THIS ARBITRATION AGREEMENT DECIDED BY A JUDGE OR JURY IN COURT.

Arbitration does not involve a judge or jury, and judicial review of an arbitration award is limited.

Class-Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CHINATOWN MARKET AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION.

Unless both parties agree otherwise, the arbitrator may not consolidate the claims of more than one person or preside over a representative or class proceeding.

If applicable law prevents enforcement of this limitation for a particular claim or request for relief, that claim or request will be severed and may proceed in a court of competent jurisdiction. All remaining claims will proceed in arbitration.

Thirty-Day Right to Opt Out

You may opt out of this arbitration agreement by sending written notice within 30 days after you first accept these Terms.

Your notice must include:

Your full name;
Your mailing address;
The email address associated with your account or order; and
An unequivocal statement that you are opting out of the arbitration agreement in Chinatown Market’s Terms of Service.

Send the notice to:

GRAPHIC TEE INC DBA CHINATOWN MARKET
Attn: Arbitration Opt-Out
311 Avery Street
Los Angeles, CA 90013

You may also email the notice to help@marketstudios.com with the subject line “Arbitration Opt-Out.”

Opting out of arbitration will not affect any other portion of these Terms or any separate arbitration agreement between you and Chinatown Market.

Changes to Arbitration Terms

If we make a material change to this arbitration section after you accept these Terms, you may reject that change by sending written notice to the address above within 30 days after the change becomes effective.

Rejecting a future change does not revoke prior consent to an earlier version of the arbitration agreement.

Survival and Severability

This arbitration agreement survives termination of your account, these Terms, and your relationship with Chinatown Market.

Except as otherwise stated in the class-action-waiver subsection, if any portion of this arbitration agreement is found unenforceable, that portion will be severed and the remaining portions will remain effective.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Chinatown Market and its parents, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from claims, liabilities, damages, judgments, losses, and expenses, including reasonable attorneys’ fees, arising from:

Your unlawful or unauthorized use of the Services;
Your material violation of these Terms;
Your violation of another person’s rights; or
Content or materials you submit through the Services.

This obligation does not require you to indemnify any party for that party’s negligence, fraud, willful misconduct, or other conduct for which indemnification cannot lawfully be required.

We reserve the right to control the defense of a matter subject to indemnification, and you agree to reasonably cooperate with that defense.

16. Suspension and Termination

We may modify, suspend, restrict, or discontinue any portion of the Services at any time.

We may suspend or terminate your access to the Services if we reasonably believe you violated these Terms, engaged in fraud or unlawful activity, created risk or potential legal exposure, or interfered with the operation or security of the Services.

Termination does not affect rights or obligations that accrued before termination. Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, payment obligations, disclaimers, liability limitations, indemnification, and dispute resolution.

17. International Users

The Services are controlled and operated from the United States.

We do not represent that the Services or every product are appropriate or available in every country. You are responsible for complying with the laws applicable where you access the Services or receive products.

International orders may be subject to customs restrictions, import duties, taxes, brokerage charges, and other fees as explained in our Shipping Policy.

18. Changes to These Terms

We may revise these Terms from time to time.

When we make changes, we will post the updated Terms on the website and revise the “Last Updated” date. If required by law, we will provide additional notice or obtain consent.

Changes will apply prospectively from their effective date. Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms, except where additional consent is required by law.

19. General Provisions

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, and by the Federal Arbitration Act where applicable.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Court Venue

For disputes not subject to arbitration, you and Chinatown Market agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

Electronic Communications

You consent to receive agreements, notices, disclosures, order information, and other communications electronically. Electronic communications satisfy any legal requirement that communications be in writing, subject to applicable law.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent.

We may assign or transfer these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or other lawful business transaction.

Force Majeure

We will not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, fire, war, terrorism, civil unrest, labor disputes, transportation disruptions, carrier delays, supply shortages, utility failures, government actions, epidemics, pandemics, or failures of third-party systems.

Waiver

A failure to enforce a provision of these Terms is not a waiver of that provision or any other provision.

Severability

If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

No Third-Party Beneficiaries

Except as expressly stated in these Terms, these Terms do not create rights for any third party.

Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement between you and Chinatown Market concerning the Services and supersede prior agreements concerning the same subject matter.

20. California Consumer Notice

Under California Civil Code Section 1789.3, California users may direct consumer complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

Complaint Assistance Unit
Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Boulevard, Suite N-112
Sacramento, CA 95834
Telephone: 800-952-5210

21. Contact Us

Questions, complaints, or claims concerning the Services or these Terms may be directed to:

GRAPHIC TEE INC DBA CHINATOWN MARKET
311 Avery Street
Los Angeles, CA 90013
help@marketstudios.com